Client Overview
The client is a growing organization whose finance team was under increasing pressure to keep pace with transaction volume, reporting deadlines, and data accuracy requirements as the business expanded.
The Challenge
Resource constraints made it difficult to process financial data quickly and accurately. Manual workloads were increasing, turnaround times were slipping, and the risk of errors was rising as the existing team tried to keep up with growing demands without additional support.
The Arch Servicing Solution
Arch Servicing deployed a dedicated offshore finance and accounting support team to manage transaction processing, reconciliation, and reporting tasks, tailored to the client’s financial systems and controls, and supported by structured quality checks at every stage.
Implementation Approach
• Discovery to understand the client’s financial systems, reporting requirements, and existing controls
• Process mapping across transaction processing, reconciliation, and reporting workflows
• Onboarding of a dedicated offshore finance support team trained on the client’s chart of accounts
• Knowledge transfer on internal policies, approval workflows, and compliance requirements
• Ongoing performance optimization through accuracy audits and process refinement
Results Achieved
| 50%Reduction in Processing Time | 99%Data Accuracy | 30%Lower Operational Costs |
• Processing time was cut in half, accelerating month-end close and reporting timelines
• Data accuracy reached 99%, reducing the risk of costly errors and rework
• Operational costs fell by 30% compared to scaling the internal finance team to match volume
Business Impact
With a dedicated offshore team managing day-to-day finance operations, the client gained faster, more reliable reporting and greater confidence in its financial data. The engagement reduced operational costs while keeping the business audit-ready and well positioned to scale further.