Client Overview
The client is a growing organization that needs to hire faster across multiple departments without sacrificing the quality of candidates entering the pipeline. Internal recruiters were increasingly stretched thin as hiring demand outpaced available capacity.
The Challenge
Resource constraints and an increasing volume of open roles made it difficult to maintain consistent recruitment performance. Sourcing, screening, and scheduling were consuming significant internal time, slowing down time-to-hire and putting pressure on hiring managers waiting for qualified candidates.
The Arch Servicing Solution
Arch Servicing deployed a dedicated offshore recruitment support team to manage sourcing, screening, and backend coordination, tailored to the client’s role requirements, hiring criteria, and internal workflows, and backed by structured processes and quality controls at every stage of the candidate journey.
Implementation Approach
• Discovery to understand role requirements, hiring manager expectations, and existing recruitment workflows
• Process mapping across sourcing channels, screening criteria, and interview scheduling
• Onboarding of a dedicated offshore recruitment team aligned to each hiring vertical
• Knowledge transfer on employer branding, candidate messaging, and internal ATS systems
• Ongoing performance optimization through pipeline reporting and recruiter feedback loops
Results Achieved
| 40%Reduction in Time-to-Hire | 60%Increase in Candidate Pipeline | 35%Reduction in Recruitment Costs |
• Time-to-hire dropped by 40%, allowing hiring managers to fill open roles significantly faster
• Candidate pipeline volume increased by 60%, giving hiring teams more qualified options per role
• Overall recruitment costs fell by 35% compared to expanding the internal recruiting function
Business Impact
By offloading sourcing and screening to a dedicated offshore team, the client’s internal recruiters were freed up to focus on interviewing, offer negotiation, and candidate experience. The result was a faster, more consistent hiring process that scaled with the business without the cost of building out a larger internal recruitment department.